Xbox: age checks in the UK

For some content or features. As of 6 September 2026, Xbox asks UK users to complete an age check for messaging and chat and specific features, applying to all UK users. First recorded 28 July 2025.

A face scan (facial age estimation) is one of 4 recorded methods: Photo ID, Facial age estimation (face scan), Mobile operator check and Credit card. Provider named: Yoti. Which methods a service offers can change; the date each was checked is shown on the page.

Photo ID via Yoti: "The information players provide is protected with industry-standard encryption and is not stored or used for any other purpose." (news.xbox.com, dated 28 July 2025; checked 6 September 2026). Facial age estimation (face scan) via Yoti: No published retention period found (checked 6 September 2026). Mobile operator check via Yoti: No published retention period found (checked 6 September 2026). Credit card via Yoti: No published retention period found (checked 6 September 2026).

This site records what the service publishes; it does not troubleshoot or offer workarounds. Xbox's own help page is https://news.xbox.com/en-us/2025/07/28/xbox-age-verification-uk/. The service lists 4 methods, so a second method may be offered if one fails: Photo ID, Facial age estimation (face scan), Mobile operator check and Credit card. If you do not complete the check, the service states: You lose chat, invites, LFG and clubs; games still play.