Roblox: age checks in the UK
Age check required globally to use chat since 7 January 2026, via Persona facial estimation or ID.
Age check required Gaming Roblox Corporation verified 6 September 2026
Facts panel
Everything here is what the service, its vendor or a regulator has published, with the source and the date we read it. No adjectives.
- Domain
- roblox.com
- Age check
- Age check required, first recorded 7 January 2026
- Triggered by
- messaging and chat
- Applies to
- all UK users
- Methods
- Face scanPhoto ID
- Vendor
- Persona; in-house or unnamed for
- Last verified
- 6 September 2026
Methods and retention, one row per method
| Method | Provider | Retention, as published | Source |
|---|---|---|---|
| Facial age estimation (face scan) | Persona |
“Images and video used for Facial Age Estimation are deleted immediately after they've been securely processed.” Quoted from about.roblox.com, dated 7 January 2026; checked 6 September 2026. Held by the service and the vendor. Period as stated: immediately (Roblox statement); Persona reported to delete biometric data within 30 days for Roblox. |
about.roblox.com, dated 7 January 2026 Primary source · checked 6 September 2026 |
| Photo ID | Persona |
No published retention period found (checked 6 September 2026). |
about.roblox.com, dated 7 January 2026 Primary source · checked 6 September 2026 |
What you will see
- What happens
- Chat is unavailable until an age check is completed.
- How long it takes
- Not stated by the service.
- If you decline
- No chat.
- Official help page
- en.help.roblox.com
Questions people ask about Roblox
Does Roblox require age verification in the UK?
Yes. As of 6 September 2026, Roblox requires an age check for messaging and chat, applying to all UK users. First recorded 7 January 2026.
Is the Roblox age check a face scan?
A face scan (facial age estimation) is one of 2 recorded methods: Facial age estimation (face scan) and Photo ID. Provider named: Persona. Which methods a service offers can change; the date each was checked is shown on the page.
What does Roblox keep after the age check?
Facial age estimation (face scan) via Persona: "Images and video used for Facial Age Estimation are deleted immediately after they've been securely processed." (about.roblox.com, dated 7 January 2026; checked 6 September 2026). Photo ID via Persona: No published retention period found (checked 6 September 2026).
What if the Roblox age check is not working?
This site records what the service publishes; it does not troubleshoot or offer workarounds. Roblox's own help page is https://en.help.roblox.com/hc/en-us/articles/42152315498516. The service lists 2 methods, so a second method may be offered if one fails: Facial age estimation (face scan) and Photo ID. If you do not complete the check, the service states: No chat.
Has a regulator taken action over Roblox's age checks?
Ofcom, 12 March 2026: Ofcom and ICO letters requiring stronger age checks.
Regulator actions
- — Ofcom: Statement or letter. Ofcom and ICO letters requiring stronger age checks. lewissilkin.com
Sources for this entry
- Roblox newsroom service policy 7 January 2026
Changes to this record
- — seed: record created from research/01 and research/02 seed
Correct this entry
If Roblox's own page says something different, that page wins and we want to know. Send a correction with the URL. Corrections are answered within a week and logged above with their source. Nothing you send is published.