EA (Electronic Arts): age checks in the UK
UK under-13s get a child EA Account that a parent confirms through Kids Web Services. An 18+ check (ID or facial scan) unlocks loot-box games, purchases and chat “in some countries”; EA names only Brazil. No published retention period found (checked 18 October 2026).
Age check for some content or features Gaming Electronic Arts Inc. (User Agreement last updated 14 May 2026) verified 18 October 2026
Facts panel
Published statements are shown with their sources and the dates we checked them. Missing information and availability limits remain explicit.
- Domain
- ea.com
- Age check
EA describes the 18+ check for Brazil (“Effective March 2026, Brazil’s ECA Digital Law requires verified age check for certain games … These requirements apply only to players in Brazil and only to affected games.”) and says an age check is required “in some countries” without listing them; no EA page read names the United Kingdom for an 18+ check. On EA’s table the UK minimum age for a player’s own account is 13; younger players get a child account that needs a parent’s confirmation.
Age check for some content or features- Triggered by
- creating an account; specific features
- Applies to
- new accounts
- Notes
- EA Help, “How to check your age in EA games” (updated 4 September 2026): “When a player reaches 18, their account will be considered an adult account. In some countries, an age check is required to access certain content.” “Impacted content may be labelled as Restricted on the EA app and EA.com until the player’s age is confirmed to be over 18.” “Brazil’s new ECA Digital Law is in effect. Players must confirm they’re an adult (18 or older) to access certain EA games and features.” “Access to social features (like voice or text chat and EA Forums) and a player's ability to create and consume user-generated content (UGC) may also be restricted to adult accounts depending on the game and/or platform. This only applies to players in Brazil at this time.” “If you don’t confirm your age, you may not be able to: access games that feature random content mechanics (i.e., loot boxes); make purchases for those games; use voice or text chat, or other social features”. EA’s User Agreement (last updated 14 May 2026): “You must be at least 13 years of age (or the minimum age of your country of residence) to create an EA Account. If your age is between the relevant minimum age and 18 (or the age of majority where you live), you and your parent or guardian must review and agree to this Agreement together.” EA’s teen-account page lists “United Kingdom: 13”. EA’s child-account page: “Parents or guardians need to create an account for their child.” “You’ll get an email asking you to confirm you’re an adult. To proceed, select Yes, I’m an adult to complete the verification process.” “Select Yes, I’m an adult in the email. You’ll be taken to our trusted partner Kids Web Services (KWS).” EA’s parental-controls page: “Parental consent: Required when creating a child EA Account.” “Age assurance: A process that confirms the player is 18+, often using ID or a secure check.”
- Methods
- Parental consentPhoto IDFace scan
EA: “In some countries, an age check is required to access certain content.” Brazil is the only country EA names; EA says those requirements “apply only to players in Brazil and only to affected games”.
EA: “In some countries, an age check is required to access certain content.” Brazil is the only country EA names.
- Vendor
- Epic Kids Web Services; Other recorded providers for photo id (Not named on EA’s age-check page (failed checks are referred to the KWS support page)), face scan (Not named on EA’s age-check page (failed checks are referred to the KWS support page))
- Overall record checked
- 18 October 2026. Individual methods may have later checks, shown below.
Methods and retention, one row per method
| Method | Provider | Retention, as published | Source |
|---|---|---|---|
| Parental consent | Kids Web Services (KWS) |
“Once you have successfully verified your age through our Parent Verification or Age Verification service, we will store your verified status alongside your hashed email address.” Quoted from kidswebservices.com, dated 10 September 2026; checked 18 October 2026. Held by the vendor. Period as stated: Verified status kept against a hashed email address; KWS: “we never store the verification details (e.g. your card details) themselves”; other personal information “for as long as necessary to fulfil the purposes we collected it for”. Notes: EA’s child-account page: the parent enters an email in the “Parent or Guardian Email Address” field, then “You’ll get an email asking you to confirm you’re an adult. To proceed, select Yes, I’m an adult to complete the verification process. If verification isn’t completed within 10 days of beginning the child account creation process, the verification link will expire, and you’ll have to create the child account again.” For accounts created before 28 June 2024: “Select Yes, I’m an adult in the email. You’ll be taken to our trusted partner Kids Web Services (KWS). Complete the verification process.” EA’s page does not list the methods KWS offers the parent. The retention quotation is from KWS’s own privacy policy (last updated 10 September 2026), not an EA page. |
help.ea.com, dated 20 November 2025 Primary source · checked 18 October 2026 |
| Photo ID | Not named on EA’s age-check page (failed checks are referred to the KWS support page) |
No published retention period found (checked 18 October 2026). Notes: EA’s page, for adults whose check fails: “double-check that your name and date of birth match your legal ID”; “make sure your photo is clear. blurry or cropped images can cause processing errors.”; “if you're using a passport, scan the photo page only; for other IDs, include both front and back.” “Still stuck? Go to the KWS support page for more help.” “Sometimes you may be switched from a low-friction (like facial scan) to a high-friction method (like uploading ID).” EA’s EA app page: “You may be asked to share proof of identity. Your information is stored securely and used only for age assurance.” No retention period is published, so the absence line applies. EA: “In some countries, an age check is required to access certain content.” Brazil is the only country EA names; EA says those requirements “apply only to players in Brazil and only to affected games”. |
help.ea.com, dated 4 September 2026 Primary source · checked 18 October 2026 |
| Facial age estimation (face scan) | Not named on EA’s age-check page (failed checks are referred to the KWS support page) |
No published retention period found (checked 18 October 2026). Notes: EA’s page describes a “low-friction (like facial scan)” method that may be replaced by “a high-friction method (like uploading ID)” when “your previous attempt couldn’t confirm your age”. No further description of the facial scan and no retention period are published, so the absence line applies. EA: “In some countries, an age check is required to access certain content.” Brazil is the only country EA names. |
help.ea.com, dated 4 September 2026 Primary source · checked 18 October 2026 |
What you will see
- What happens
- Where EA requires it, a banner in the EA app or on EA.com, or a QR code in a console game, sends you to start.ea.com to read the age check information and select Start; you may be asked for proof of identity. Once confirmed, your EA Account shows an “Adult” label under Date of birth and the confirmation applies across EA platforms and games. EA says the requirement applies to players in Brazil at this time. UK parents creating an account for a child under 13 confirm they are an adult through Kids Web Services.
- How long it takes
- Not stated by the service.
- If you decline
- EA: “If you don’t confirm your age, you may not be able to: access games that feature random content mechanics (i.e., loot boxes); make purchases for those games; use voice or text chat, or other social features”. EA’s EA SPORTS FC page says a player can “continue to the game with the age-restricted features disabled” and return to the check from the Preferences menu.
- Official help page
- help.ea.com
Questions people ask about EA
Does EA require age verification in the UK?
For some content or features. As of 18 October 2026, EA asks UK users to complete an age check for creating an account and specific features, applying to new accounts. EA describes the 18+ check for Brazil (“Effective March 2026, Brazil’s ECA Digital Law requires verified age check for certain games … These requirements apply only to players in Brazil and only to affected games.”) and says an age check is required “in some countries” without listing them; no EA page read names the United Kingdom for an 18+ check. On EA’s table the UK minimum age for a player’s own account is 13; younger players get a child account that needs a parent’s confirmation. EA: “In some countries, an age check is required to access certain content.” Brazil is the only country EA names; EA says those requirements “apply only to players in Brazil and only to affected games”. EA: “In some countries, an age check is required to access certain content.” Brazil is the only country EA names.
Is the EA age check a face scan?
A face scan (facial age estimation) is one of 3 recorded methods: Parental consent, Photo ID (availability varies by jurisdiction) and Facial age estimation (face scan) (availability varies by jurisdiction). Providers named: Kids Web Services (KWS) and Not named on EA’s age-check page (failed checks are referred to the KWS support page). Which methods a service offers can change; the date each was checked is shown on the page. EA describes the 18+ check for Brazil (“Effective March 2026, Brazil’s ECA Digital Law requires verified age check for certain games … These requirements apply only to players in Brazil and only to affected games.”) and says an age check is required “in some countries” without listing them; no EA page read names the United Kingdom for an 18+ check. On EA’s table the UK minimum age for a player’s own account is 13; younger players get a child account that needs a parent’s confirmation. EA: “In some countries, an age check is required to access certain content.” Brazil is the only country EA names; EA says those requirements “apply only to players in Brazil and only to affected games”. EA: “In some countries, an age check is required to access certain content.” Brazil is the only country EA names.
What does EA keep after the age check?
Parental consent via Kids Web Services (KWS): "Once you have successfully verified your age through our Parent Verification or Age Verification service, we will store your verified status alongside your hashed email address." (kidswebservices.com, dated 10 September 2026; checked 18 October 2026). Photo ID (availability varies by jurisdiction) via Not named on EA’s age-check page (failed checks are referred to the KWS support page): No published retention period found (checked 18 October 2026). Facial age estimation (face scan) (availability varies by jurisdiction) via Not named on EA’s age-check page (failed checks are referred to the KWS support page): No published retention period found (checked 18 October 2026). EA describes the 18+ check for Brazil (“Effective March 2026, Brazil’s ECA Digital Law requires verified age check for certain games … These requirements apply only to players in Brazil and only to affected games.”) and says an age check is required “in some countries” without listing them; no EA page read names the United Kingdom for an 18+ check. On EA’s table the UK minimum age for a player’s own account is 13; younger players get a child account that needs a parent’s confirmation. EA: “In some countries, an age check is required to access certain content.” Brazil is the only country EA names; EA says those requirements “apply only to players in Brazil and only to affected games”. EA: “In some countries, an age check is required to access certain content.” Brazil is the only country EA names.
What if the EA age check is not working?
This site records what the service publishes; it does not troubleshoot or offer workarounds. EA's own help page is https://help.ea.com/en/articles/ea-account/age-check/. The record lists 3 methods; availability depends on the service and account: Parental consent, Photo ID (availability varies by jurisdiction) and Facial age estimation (face scan) (availability varies by jurisdiction). If you do not complete the check, the service states: EA: “If you don’t confirm your age, you may not be able to: access games that feature random content mechanics (i.e., loot boxes); make purchases for those games; use voice or text chat, or other social features”. EA’s EA SPORTS FC page says a player can “continue to the game with the age-restricted features disabled” and return to the check from the Preferences menu. EA describes the 18+ check for Brazil (“Effective March 2026, Brazil’s ECA Digital Law requires verified age check for certain games … These requirements apply only to players in Brazil and only to affected games.”) and says an age check is required “in some countries” without listing them; no EA page read names the United Kingdom for an 18+ check. On EA’s table the UK minimum age for a player’s own account is 13; younger players get a child account that needs a parent’s confirmation. EA: “In some countries, an age check is required to access certain content.” Brazil is the only country EA names; EA says those requirements “apply only to players in Brazil and only to affected games”. EA: “In some countries, an age check is required to access certain content.” Brazil is the only country EA names.
Regulator actions
No Ofcom or ICO action naming this service is recorded as of 18 October 2026.
Sources for this entry
- EA Help: Confirm your age to play or access certain content in EA games (updated 4 September 2026) service help 4 September 2026
- EA Help: Verify your age to play or access certain content in EA games (EA app; updated 25 August 2026) service help 25 August 2026
- EA Help: Brazil ECA Law and EA SPORTS FC (updated 17 September 2026) service help 17 September 2026
- EA Help: How parental controls affect child accounts (“Parental consent vs. age assurance”; updated 7 May 2026) service help 7 May 2026
- EA Help: Create a child account (“our trusted partner Kids Web Services (KWS)”; updated 20 November 2025) service help 20 November 2025
- EA Help: Upgrade a child account to a teen account (age requirements by country; United Kingdom: 13; updated 19 November 2025) service help 19 November 2025
- EA Help: How to create an EA Account (date of birth “to give you an age-appropriate experience”; updated 5 January 2026) service help 5 January 2026
- Electronic Arts User Agreement, UK version (last updated 14 May 2026; minimum age 13) service policy 14 May 2026
- Electronic Arts Privacy and Cookie Policy, UK version (last updated 23 June 2025; section 7 Children) service policy 23 June 2025
- Kids Web Services privacy policy (last updated 10 September 2026) vendor page 10 September 2026
Changes to this record
- — seed: Record created from EA’s own help pages (age check; EA app age assurance; EA SPORTS FC Brazil page; parental controls; create a child account; upgrade to a teen account; create an EA Account), its UK User Agreement and Privacy and Cookie Policy, read 18 October 2026, with research/01 row 26 (“Unknown”) as the starting point only. seed
Correct this entry
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